Privacy Policy

01Information We Collect

Account information

When you sign in or manage your profile, we may collect your name, username, email address, phone number, business role, and login credentials submitted to authenticate your account.

Business and operational information

The Service processes information needed to operate poultry supply and delivery workflows, including:

• Shop, farm, supplier, retailer, driver, and transporter names;
• Business addresses, contact persons, phone numbers, and email addresses;
• Product details, stock-related information, order quantities, boxes, weights, prices, discounts, delivery dates and times, notes, and order status history;
• Driver, vehicle, transport assignment, and delivery information; and
• Transaction records such as amount, payment mode, description, and transaction date.

The mobile app does not collect payment-card, bank-account, UPI PIN, or CVV details through its transaction-record screens.

Precise location information for transporters

For authenticated transporter/driver accounts, Farmlink may collect precise GPS location, accuracy, and the time the location was recorded when live tracking is enabled for an assigned delivery. This information is used to show the driver's live or most recently reported location to authorised users involved in the relevant order or transport assignment.

On Android, location may be collected while the app is in the foreground or background when this is required to fulfil an active live-tracking request. Location collection is limited to transporter/driver accounts and is not used for advertising.

Device, notification, and session information

We process Firebase Cloud Messaging (FCM) device tokens for transporter/driver accounts so that the Service can send a silent request to refresh a driver's location during active tracking. We also process authentication and session tokens needed to keep you signed in and to make authorised requests to our API.

Information you provide to support or communications features

If you contact support or use communication features made available by your business, we may process the information in your message and the contact or order information needed to send the requested SMS, WhatsApp, or other operational communication.

02How We Use Information

We use the information described above to:

• create, authenticate, and manage user accounts;
• provide role-based supplier, retailer, farm, transporter, product, order, report, and settings features;
• create, manage, assign, and fulfil orders and delivery workflows;
• provide live transporter location tracking for active assignments;
• send operational notifications and location-refresh requests to transporter devices;
• maintain transaction and operational records;
• respond to support requests, prevent misuse, troubleshoot issues, and protect the Service; and
• comply with applicable legal obligations and enforce our agreements.

We do not sell personal information or use precise location information for advertising or marketing profiling.

03How We Share Information

We may share information only as needed to operate the Service:

• Authorised business users: Information is shown to suppliers, retailers, farms, transporters, drivers, and other authorised users according to their role and the relevant business relationship, order, or assignment.
• Service providers: We use service providers that support the app, including Firebase Cloud Messaging for push notifications and hosting/API infrastructure providers.
• Map and location services: Map tiles and reverse-geocoding requests may be sent to OpenStreetMap/Nominatim services. These requests can include the coordinates needed to display a map or resolve a location into a locality name.
• Communication providers: When an SMS, WhatsApp, or similar communication is requested or enabled, we may share the necessary contact and operational content with the relevant delivery provider.
• Legal and safety reasons: We may disclose information where required by law, regulation, court order, or to protect the rights, safety, security, and integrity of Farmlink, our users, or others.
• Business transfers: Information may be transferred as part of a merger, acquisition, financing, reorganisation, or sale of assets, subject to applicable law.

04Location and Notification Permissions

The app requests permissions only for features that need them:

• Location: Used only for transporter/driver live tracking and map-related functionality. Background location is requested only where needed to continue an active delivery-tracking function while the app is not open.
• Notifications: Used to receive operational notifications and, for transporter/driver accounts, location-refresh requests during active tracking.

You can change permissions in your device settings. If you deny or revoke location or notification permission, live tracking and related delivery features may not work correctly.

05Data Retention

We retain account, order, delivery, transaction, and location information for as long as reasonably necessary to provide the Service, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

06Security

We use reasonable administrative, technical, and organisational measures designed to protect information processed through the Service. Data is transmitted between the app and our API over HTTPS. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping your login credentials confidential and for notifying us promptly if you suspect unauthorised access to your account.

07Your Choices and Rights

You may review and update certain account and business information through the Service. You can stop location collection by ending live tracking where available, signing out of the transporter account, or changing device permissions. Some information may remain in operational records where retention is required for legitimate business, legal, or security reasons.

To request account deletion, access, correction, or other privacy assistance, contact us at farmshajis@gmail.com. We may need to verify your identity and authority before completing a request.

08Children

Farmlink is intended for business users and is not directed to children. We do not knowingly collect personal information from children under the age required by applicable law to consent to data processing. If you believe a child has provided us personal information, contact us at farmshajis@gmail.com.

09International Processing

Your information may be processed in India and in other locations where our service providers operate. Where required by applicable law, we will apply appropriate safeguards to such processing.

10Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version in the app or at the published policy URL and update the effective date. Your continued use of the Service after the revised policy takes effect is subject to the updated policy.

11Contact Us

For privacy questions, requests, or complaints, contact farmshajis@gmail.com or call 9846427783.